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General Terms and Conditions

All system products sold by CHEM USA Corp. have a one-year warranty on parts and three-year warranty on labor from the invoice date of the original purchase. Battery is not included in the extended warranty.
This warranty does not cover any items that are in one or more of the following categories: software; sound cards; speakers; external devices; accessories or parts added to a CHEM USA system after the system is shipped from CHEM USA Corp.
The warranty does not apply to those products that are damaged due to misuse, abuse, negligence, modification by any party other than CHEM USA Corp. or problem caused by use of hardware/software not supplied by CHEM USA Corp.
The policy does not apply to invoiced items marked with “Final”. All “Final” products are sold as is and will not be considered for RMA or return.

DOA (Dead On Arrival) Return Policy

Any defective product purchased within seven days from the original invoice date will be considered DOA.
Purchaser must call CHEM USA Corp. RMA department immediately to get an RMA number for return. CHEM USA Corp. reserves the right to inspect and test all DOA merchandise.
No replacement or exchange if the returned merchandise has been tested and found that it meets manufacturer’s specifications.
No replacement or exchange if the returned merchandise was damaged due to misuse, either abuse or negligence.

Credit Policy

All opened software sales, on-site services and extended warranty are final. CHEM USA Corp. will not refund money or exchange any software purchased that are opened. The following conditions must be satisfied should a credit be issued:

Merchandise needs to be returned within seven days from the original invoice date.
Due to constant price changes, CPUs and memory modules will not be accepted for credit or refund after seven days.
Merchandise must be original package and condition, including all accessories and manuals. There will be a charge for missing or damaged parts.
A 15% restocking fee will be charged for all returned merchandises those meets manufacturer or P.O.’s specifications.

RMA Return Procedures

All returned merchandises must have a RMA number assigned by CHEM USA Corp. prior to its shipping back. Previous RMA numbers may not be reused. Please call Customer Service at (510) 608-8818 for an RMA Request Form or download from Chem USA Corp. website at www.chemusa.com.
Fill out the form and fax it to (510) 608-5889 with one copy of original invoice. The Customer Service Department is open Monday through Friday from 9:00 AM to 5:00 PM (PST).
All RMA products must be returned within 15 days of receipt of an RMA number, otherwise the RMA number will be voided and the package will be refused.
Any returned product tested that are not defective or does not belong to CHEM USA Corp. will be returned to the customer, at customer’s expense.
An inspection fee will be charged to the customer for any parts returned that are found not defective.
Purchaser must prepay all delivery or shipping charges in order to return any defective product under this warranty policy.
Returned merchandise(s) must be in their original boxes and packaging material, especially floppy and hard disk. They must be properly wrapped in plastic or anti-static bag to ensure it is shipped in a dust free and anti-static environment.
The RMA number must be prominently displayed on the label of the shipping box.
All contents within the box must include a description of the problem.
CHEM USA Corp. is not responsible for any damaged package shipped from the purchaser to CHME USA Corp. Due to vibration, pelaspan (Styrofoam “peanuts”) is not a suitable packing material when used alone.
The purchaser will be charged for any missing accessories and packaging material if the returned merchandise is not packaged in its original packaging material.

General Information

After being received by CHEM USA Corp., out-of-warranty RMA returns will be shipped back to the customer within 30 days at customer’s expense. Some special items may take longer due to manufacturer shortage of stock.
Parts replaced or purchased as part of an out-of-warranty service have three-month warranty from the date of the replacement.
All in-warranty items will be returned to the customer via Federal Express Saver service.
After receiving the RMA returns, the purchaser must inspect the shipment immediately for any physical damage, which must be reported within five working days of the invoice date.
CHEM USA Corp. does not accept liability beyond the remedies set forth in this warranty statement or liability for incidental or consequential damages, including without limitation any liability for products not being available for use or for lost data or software.
In no event shall CHEM USA Corp. be liable for indirect, special, or consequential damages such as loss of profits or business opportunities, and in no event shall CHEM USA Corp.’s liability exceed the purchase price.
CHEM USA Corp. reserves the right to modify the above terms and conditions at anytime without consenting the customers.
In case of legal action, jurisdiction, and venue should be at CHEM USA Corp.’s place of residence of Alameda County, State of California.
A 1.5% finance charge per month will be charged on all past due invoices.
Customer agrees to pay all collection costs, including attorney’s fees and court costs, and , if such are required, a $10.00 service charge for each returned check.