Terms and Conditions
system products sold by CHEM USA Corp. have a one-year warranty on
parts and three-year warranty on labor from the invoice date of the
original purchase. Battery
is not included in the extended warranty.
warranty does not cover any items that are in one or more of the
following categories: software; sound cards; speakers; external
devices; accessories or parts added to a CHEM USA system after the
system is shipped from CHEM USA Corp.
warranty does not apply to those products that are damaged due to
misuse, abuse, negligence, modification by any party other than CHEM
USA Corp. or problem caused by use of hardware/software not supplied
by CHEM USA Corp.
policy does not apply to invoiced items marked with “Final”.
All “Final” products are sold as is and will not be
considered for RMA or return.
(Dead On Arrival) Return Policy
defective product purchased within seven days from the original
invoice date will be considered DOA.
must call CHEM USA Corp. RMA department immediately to get an RMA
number for return. CHEM
USA Corp. reserves the right to inspect and test all DOA merchandise.
replacement or exchange if the returned merchandise has been tested
and found that it meets manufacturer’s specifications.
replacement or exchange if the returned merchandise was damaged due to
misuse, either abuse or negligence.
opened software sales, on-site services and extended warranty are final.
CHEM USA Corp. will not refund money or exchange any software
purchased that are opened. The following conditions must be satisfied should a credit be
needs to be returned within seven days from the original invoice date.
to constant price changes, CPUs and memory modules will not be
accepted for credit or refund after seven days.
must be original package and condition, including all accessories and
manuals. There will be a
charge for missing or damaged parts.
15% restocking fee will be charged for all returned merchandises those
meets manufacturer or P.O.’s specifications.
returned merchandises must have a RMA number assigned by CHEM
USA Corp. prior to its shipping back.
Previous RMA numbers may not be reused.
Please call Customer Service at (510) 608-8818 for an RMA
Request Form or download from Chem USA Corp. website at
out the form and fax it to (510) 608-5889 with one copy of original
invoice. The Customer
Service Department is open Monday through Friday from 9:00 AM to 5:00
RMA products must be returned within 15 days of receipt of an RMA
number, otherwise the RMA number will be voided and the package will
returned product tested that are not defective or does not belong to
CHEM USA Corp. will be returned to the customer, at customer’s
inspection fee will be charged to the customer for any parts returned
that are found not defective.
must prepay all delivery or shipping charges in order to return any
defective product under this warranty policy.
merchandise(s) must be in their original boxes and packaging material,
especially floppy and hard disk.
They must be properly wrapped in plastic or anti-static bag to
ensure it is shipped in a dust free and anti-static environment.
RMA number must be prominently displayed on the label of the shipping
contents within the box must include a description of the problem.
USA Corp. is not responsible for any damaged package shipped from the
purchaser to CHME USA Corp. Due
to vibration, pelaspan (Styrofoam “peanuts”) is not a suitable
packing material when used alone.
purchaser will be charged for any missing accessories and packaging
material if the returned merchandise is not packaged in its original
being received by CHEM USA Corp., out-of-warranty RMA returns will be
shipped back to the customer within 30 days at customer’s expense.
Some special items may take longer due to manufacturer shortage
replaced or purchased as part of an out-of-warranty service have
three-month warranty from the date of the replacement.
in-warranty items will be returned to the customer via Federal Express
receiving the RMA returns, the purchaser must inspect the shipment
immediately for any physical damage, which must be reported within
five working days of the invoice date.
USA Corp. does not accept liability beyond the remedies set forth in
this warranty statement or liability for incidental or consequential
damages, including without limitation any liability for products not
being available for use or for lost data or software.
no event shall CHEM USA Corp. be liable for indirect, special, or
consequential damages such as loss of profits or business
opportunities, and in no event shall CHEM USA Corp.’s liability
exceed the purchase price.
USA Corp. reserves the right to modify the above terms and conditions
at anytime without consenting the customers.
case of legal action, jurisdiction, and venue should be at CHEM USA
Corp.’s place of residence of Alameda County, State of California.
1.5% finance charge per month will be charged on all past due
agrees to pay all collection costs, including attorney’s fees and
court costs, and , if such are required, a $10.00 service charge for
each returned check.