If you have any questions regarding the warranty policy, please refer to the Warranty and Return Policy. The same document can be found on the back side of your invoice.

If you purchased your ChemBook™ from a reseller other than CHEM USA, you need to contact your reseller from whom you made the purchase for service and support.

If you purchased your ChemBook™ directly from CHEM USA Corporation, and require technical assistance, please call (800) 866-2436. If you need to return a ChemBook™ for repairs or services, you must first call CHEM USA and be given a Return Merchandise Authorization (RMA) number. Products received without a RMA number will not be accepted.

If you experience a problem, call CHEM USA at (800)866-2436. A CHEM USA technician will try and help you through the problem over the phone. If the problem is confirmed to be a hardware defect, the technician will ask you to fill out an
RMA REQUEST FORM Fax to us or E-Mail your RMA request to us, and we will issue you an RMA number and begin the Service Process. Your RMA number is very important. Write it down and be sure to keep it handy, even after your system has been sent to CHEM USA. Your RMA number is used by CHEM USA to track your product. Should you need to call CHEM USA to check on your system, you will be asked for the RMA number.

IMPORTANT! Always retain the original packaging for your system. You will need it if you ever need to safely transport or ship your system. If the original packaging is not available, make sure that the package is well cushioned so that it is not damaged during shipping. Pack your unit in its original packaging, and put the RMA number on the outside of the box. You should also enclose a copy of the RMA form, as well as a copy of the invoice.

Send your system to:
CHEM USA Corporation
Attn: RMA#________
38507A Cherry Street
Newark, CA 94560

Your system will then be rushed to CHEM USA, repaired or replaced (at CHEM USA's discretion) and then returned to you as quickly as possible.

If you have any questions, please call (800)866-2436.

FAQs (Frequently Asked Questions) | BIOS Updates and Downloads | Driver Downloads | RMA Policy  | RMA (Return Material Authorization) Form

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