38507 Cherry Street Ste A, Newark CA 94560

Return Material Authorization Request

  1. Please completely fill this form item by item (Notebook, CPU, Hard Disk, add-on Memory, PCMCIA card, AC-Adapter, etc.) before any RMA# can be issued.

  2. Please fax this completed form to (510) 608-5889 Attn: Customer Service.

  3. After product problems have been confirmed, Customer Service will contact you and issue a RMA number for you. Please clearly mark RMA# on outside of package and enclose a copy of this fax form along with the necessary invoices to prove the purchases.

  4. All RMA products must be returned within 15 days of receipt of an RMA number otherwise the RMA number will be voided and the package will be refused. Returned products must be secured in safe container.Damage or loss of goods during shipment is the sole responsibility of the customer.

  5. CHEM USA is not responsible for any lost or damaged goods which are not list in above listing.

  6. Any out of warranty services will be charged $50.00 estimated fee.

  7. If you have any questions regarding this RMA request form, please contact our Customer Service Dapartment.

      Please click mail icon to start your RMA request    

FAQs (Frequently Asked Questions) | BIOS Updates and Downloads | Driver Downloads | RMA Policy  | RMA (Return Material Authorization) Form

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